This is he solution from the Syspro support zone. Basically, replace the file in: *C:\Program Files\Common Files\Business Objects\3.0\bin\usp10.dll or *C:\Program Files(x86)\Common Files\Business Objects\3.0\bin\usp10.dll (Depending on which OS you're using) With the one from : C:\Windows\System32\usp10.dll or C:\Windows\SysWow64\usp10.dll (Dependng on which OS you're using)